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Skillsfirst Policies

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Appeals policy


Skillsfirst Awards aims to ensure that all of its assessments and assessment results are fair, consistent and based on valid judgements. However, it recognises that there may be occasions when a centre or a learner may wish to question a decision made.


To view our Appeals policy Click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us



Policies & Procedures


Centre Qualification Withdrawal Policy


GDPR Data Protection Privacy Policy

Equality & Accessibility

Invoicing Policy

Malpractice & Maladministration

Reasonable Adjustments and Special Consideration

Recognition of Prior Learning Policy


Skillsfirst Customer Services Policy

Skillsfirst Terms and Conditions