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Skillsfirst Policies

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Complaints policy


At Skillsfirst Awards, we understand how important it is for you to receive a first class service. This philosophy is shared throughout the Skillsfirst team, every employee is charged with not only meeting, but exceeding customer expectations at every interaction. We believe, having employees who are fully involved with and committed to our customers is essential in providing you with the service you deserve. We aim to always exceed our customers' expectations, however we do recognise that there will be times when our customers may feel the need to complain, our complaints policy is aimed at all Skillsfirst's customers and others who use our services, or with whom we come into contact, this includes centres, learners, and members of the public.


To view our Complaints policy Click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us


Policies & Procedures


Centre Qualification Withdrawal Policy


GDPR Data Protection Privacy Policy

Equality & Accessibility

Invoicing Policy

Malpractice & Maladministration

Reasonable Adjustments and Special Consideration

Recognition of Prior Learning Policy


Skillsfirst Customer Services Policy

Skillsfirst Terms and Conditions