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Skillsfirst Policies

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Equality & Accessibility policy


Here we set out our policy for providing equality and accessibilty to our learners.



We are committed to giving everyone who wants to gain one of our qualifications an equal opportunity of achieving it in line with current UK legislation and EU directives including the Disability Discrimination Act (DDA) 1995. We support diversity & equality in education, training and employment.


To view our Equality and Accessibility policy Click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us


Policies & Procedures


Centre Qualification Withdrawal Policy


GDPR Data Protection Privacy Policy

Equality & Accessibility

Invoicing Policy

Malpractice & Maladministration

Reasonable Adjustments and Special Consideration

Recognition of Prior Learning Policy


Skillsfirst Customer Services Policy

Skillsfirst Terms and Conditions