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Skillsfirst Policies

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Malpractice & Maladministration policy


Skillsfirst Awards has a responsibility to ensure that malpractice, non compliance and maladministration is addressed effectively and to publish procedures to centres for dealing with malpractice on the part of learners, centre staff and any others involved in providing the qualification.


Skillsfirst Awards requires any member of personnel within a recognised centre, any learner or any relevant person to report immediately to the customer services manager any suspected case of malpractice committed in direct relation to the Skillsfirst Awards recognised centre requirements and/or any qualification-specific criteria.


To view our Malpractice & Maladministration policy Click here


If we can help or you think we could improve our service to you, we want to hear from you, contact our customer services team on 0121 270 5100 or email us



Policies & Procedures


Centre Qualification Withdrawal Policy


GDPR Data Protection Privacy Policy

Equality & Accessibility

Invoicing Policy

Malpractice & Maladministration

Reasonable Adjustments and Special Consideration

Recognition of Prior Learning Policy


Skillsfirst Customer Services Policy

Skillsfirst Terms and Conditions